Privacy, Shipping and Policies

PRIVACY

We do not store credit card details, nor do we share customer details with any third parties.

Delivery  &  Shipping

Purchases are normally shipped within one working day of the order.  If an item is out of stock, you will be notified by email.  Please include your email address with your order. 

For shipments in the UK we use first class post, which normally takes between one and three days.  Insurance is available at extra cost.  Please ask when ordering if you require this option.

If you require signature proof of delivery, it is available at extra cost.  Please ask when ordering if you require this option.

For shipments outside the UK, you will be contacted by a representative to establish your wishes with regards to time frame, signature proof and insurance prior to us shipping your order. 

Warranty & Returns

We guarantee all our products to be free from defects and will replace any defective product at no charge.  We will ship any replacement items after receiving the defective item at our address.  You are responsible for shipping costs involved in returning the item to us.

We do not accept returns on items other than defective items.   If you order something by mistake, it can be cancelled providing you send an email to barkingjones@gmail.com  stating the error and your wish to cancel.  This email MUST be sent within  4 hours of the order to ensure your order is not shipped beforehand.

SEMINAR REFUNDS

We hope you understand that when we plan seminars and workshops, that venues, caterers and speakers require firm commitments ( in the form of non-refundable deposits )from us in order to secure their services on the dates we require.  With that in mind we have established the following policies for refunding registration fees paid to us.

If you email or phone us within the following time frames you will receive a partial refund as follows:

• 90% of fees paid – more than 3 months from date of event.
• 75% of fees paid  - more than 2 months but less than three months from date of event.
• 50% of fees paid – more than one month but less than two months from date of event.

No refunds are given less than one month from the event.